Pet Health Client Experience Coordinator

Banfield Pet Hospital; McDonough (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client flow, coordinate care with the veterinary team, and enhance client experience. You will greet clients, assist with appointments, and educate on wellness plans while handling checkout and retail transactions.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced clinic environment, supporting a friendly and efficient patient journey.

Qualifications

• Strong customer service skills and professionalism.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced veterinary front-desk setting.
• Fluency in English and comfortable with basic computer programs.

Responsibilities

• Greet clients and manage pet flow through the hospital.
• Schedule appointments and coordinate care with the veterinary team.
• Educate clients about services and wellness plans.
• Handle check-out, invoicing and retail product sales.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High school diploma

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client flow, coordinate care with the veterinary team, and enhance client experience. You will greet clients, assist with appointments, and educate on wellness plans while handling checkout and retail transactions.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced clinic environment, supporting a friendly and efficient patient journey.