Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Littleton (CO); Presencial; USD 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) and Roth retirement match

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Descripción de la vacante

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and deliver friendly, efficient service. You will educate clients on wellness plans and pet health, coordinate appointments, and handle check-in/check-out procedures.

The role emphasizes strong communication, multitasking, and a commitment to a welcoming hospital environment while contributing to growth and client retention.

Formación

• High School Diploma or equivalent preferred.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsabilidades

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Conocimientos

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Educación

High School Diploma or equivalent

One year related experience

Medical background and terminology training

Herramientas

Microsoft Word

Excel

Access

Outlook

Descripción del empleo

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and deliver friendly, efficient service. You will educate clients on wellness plans and pet health, coordinate appointments, and handle check-in/check-out procedures.

The role emphasizes strong communication, multitasking, and a commitment to a welcoming hospital environment while contributing to growth and client retention.