Pet Health Care Concierge & Scheduling Lead

Westonka Animal Hospital; Mound (MN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Life Insurance

Disability Coverage

Teladoc Access

Pet Care Discount

Employee Assistance

Job summary

Mission Pet Health is seeking a friendly receptionist to be the Director of First Impressions, welcoming clients and supporting seamless care coordination. You will manage a multi-line phone system, schedule appointments, maintain records, and handle payments with accuracy.

The role requires strong communication, organizational skills, and a compassionate, pet-centered approach. Veterinary software experience is preferred, with a schedule that includes some weekends and holidays.

Qualifications

• Passion for delivering excellent customer service and loving animals.
• Exceptional communication skills for handling stressful situations with good judgment.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Collaborative, team-first mindset with the ability to work independently when needed.
• Experience with veterinary software is preferred; flexibility to work some weekends/holidays.

Responsibilities

• Manage a multi-line phone system and greet clients professionally.
• Maintain accurate medical records and oversee appointment scheduling.
• Handle financial transactions and support hospital operations.
• Educate clients on preventative care and other services.

Skills

Customer service

Communication

Organization

Teamwork

Vet software

Flexible schedule

Job description

Mission Pet Health is seeking a friendly receptionist to be the Director of First Impressions, welcoming clients and supporting seamless care coordination. You will manage a multi-line phone system, schedule appointments, maintain records, and handle payments with accuracy.

The role requires strong communication, organizational skills, and a compassionate, pet-centered approach. Veterinary software experience is preferred, with a schedule that includes some weekends and holidays.