Pet Wellness Receptionist & Care Coordinator

Mission Pet Health; Jacksonville (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

discounted veterinary care for yourown

access to an online discount platform

free 24/7 access to doctors throughTel

Job summary

Mission Pet Health is seeking a friendly, detail-oriented Receptionist to manage a multi-line phone system, greet clients, and coordinate appointments with care. You will handle medical records, process payments, and support the hospital’s workflow while delivering exceptional customer service.

You will educate clients on preventive care and services, partnering with a compassionate team. A flexible schedule, including some weekends and holidays, is required to meet patient needs.

Qualifications

• Excellent customer service orientation.
• Strong communication and organizational skills.
• Experience with veterinary software is preferred.
• Flexibility to work some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect our compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure top care for every pet.
• Embody Compassion and Empathy: be a calming presence and treat each pet like your own.

Skills

Phone system management

Greet clients positively

Medical records handling

Appointment scheduling

Financial transactions

Customer service

Communication skills

Team collaboration

Veterinary software experience

Tools

Veterinary software

Job description

Mission Pet Health is seeking a friendly, detail-oriented Receptionist to manage a multi-line phone system, greet clients, and coordinate appointments with care. You will handle medical records, process payments, and support the hospital’s workflow while delivering exceptional customer service.

You will educate clients on preventive care and services, partnering with a compassionate team. A flexible schedule, including some weekends and holidays, is required to meet patient needs.