Pet Wellness Concierge & Front Desk Lead

Jarrell Animal Hospital, LLC; Town of Texas (WI); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care

Job summary

Mission Pet Health is hiring a Receptionist to be the first point of contact in our network. You will manage a multi-line phone system, greet clients with a friendly attitude, and ensure every interaction reflects compassionate care.

You will coordinate care by maintaining medical records, scheduling appointments, and handling payments, ensuring smooth operation. We offer a supportive environment with extensive benefits and career growth opportunities.

Qualifications

• Be the first point of contact with clients and provide a welcoming, compassionate experience.
• Maintain accurate client records and assist with scheduling and basic administrative tasks.
• Educate clients on preventative care and hospital services to support pet wellness.
• Demonstrate empathy and professionalism in every interaction.

Responsibilities

• Manage a multi-line phone system and greet clients.
• Maintain medical records and appointment schedules; handle payments.
• Assist clients with preventive care information and service inquiries.
• Provide a calm, caring presence for pets and clients.

Skills

Customer service

Communication

Organizational skills

Teamwork

Staying calm under pressure

Tools

Vet software

Job description

Mission Pet Health is hiring a Receptionist to be the first point of contact in our network. You will manage a multi-line phone system, greet clients with a friendly attitude, and ensure every interaction reflects compassionate care.

You will coordinate care by maintaining medical records, scheduling appointments, and handling payments, ensuring smooth operation. We offer a supportive environment with extensive benefits and career growth opportunities.