Pet Care Concierge & Front Desk Specialist

Lakefield Veterinary Group; Andover (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative to actively recruit new clients and promote hospital services. You’ll welcome clients and pets, schedule visits, and help guide patients through the care process to support the veterinary team.

This role emphasizes clear communication, basic medical terminology, cash handling, and the use of our practice management software. The right candidate will have at least a year in retail or customer service, a high school diploma,

Qualifications

• High School Diploma or GED required.
• 1+ years in retail or customer service preferred; healthcare experience a plus.
• Familiarity with medical terminology is beneficial.

Responsibilities

• Welcome clients and pets and educate on preventive care.
• Schedule client appointments and follow-up exams.
• Assist with cash handling and daily reconciliation.
• Promote hospital services and products to clients.
• Respond to basic client questions and triage needs.

Skills

Customer service

Communication

Cash handling

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Lakefield Veterinary Group is seeking a Customer Service Representative to actively recruit new clients and promote hospital services. You’ll welcome clients and pets, schedule visits, and help guide patients through the care process to support the veterinary team.

This role emphasizes clear communication, basic medical terminology, cash handling, and the use of our practice management software. The right candidate will have at least a year in retail or customer service, a high school diploma,