Veterinary Front Desk Specialist: Client Care & Scheduling

Livewell Animal Hospital, LLC; Tampa (FL); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Insurance

EAP

Teladoc access

Discounted veterinary care

Job summary

Mission Pet Health in Tampa is seeking a Receptionist to serve as the Director of First Impressions, managing a multi-line phone system, greeting clients warmly, and ensuring every interaction reflects our commitment to compassionate care.

You will coordinate scheduling, maintain medical records, handle payments, and support pet wellness education while collaborating with a friendly team within a nationwide network that offers strong benefits and growth opportunities.

Qualifications

• Demonstrated passion for excellent customer service to clients and their pets.
• Strong communication skills and ability to stay calm under pressure.
• Excellent organizational abilities with multitasking in a fast-paced setting.
• Team-oriented mindset and ability to work independently when needed.
• Experience with veterinary software is preferred and advantageous.

Responsibilities

• Be the Director of First Impressions, managing a multi-line phone system and greeting clients with a positive, professional demeanor.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly.
• Educate clients on preventative care and hospital services to support pet health across the network.
• Provide a compassionate, empathetic presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software experience

Tools

Veterinary software

Job description

Mission Pet Health in Tampa is seeking a Receptionist to serve as the Director of First Impressions, managing a multi-line phone system, greeting clients warmly, and ensuring every interaction reflects our commitment to compassionate care.

You will coordinate scheduling, maintain medical records, handle payments, and support pet wellness education while collaborating with a friendly team within a nationwide network that offers strong benefits and growth opportunities.