Pet Emergency Client Service Rep - Per Diem

Ethos Discovery; Colorado Springs (CO); On-site; USD 25,000 - 30,000; Part time

Job summary

Southern Rockies Animal Emergency & Specialty Hospital in Colorado Springs is seeking a Per Diem Client Service Representative who brings warmth and energy to a fast-paced team serving our emergency and critical care guests.

You will educate clients and referring veterinarians about our services, coordinate ER check-ins, manage reminders and communications, and keep accurate client/pet records with careful attention to detail.

Qualifications

• Minimum 1 year of customer service experience (veterinary experience preferred).
• Strong communication and interpersonal skills for in-person and phone interactions.
• Ability to multitask in a fast-paced environment while maintaining calm under pressure.
• Fluent English (speaking and reading) is required; multilingual is a plus.
• Demonstrated ability to provide attentive, compassionate service to clients and guests.
• Attention to detail in documenting client and pet records.

Responsibilities

• Educate clients and referring veterinarians about services and provide compassionate support.
• Coordinate emergency room check-in with a caring, efficient process.
• Manage reminders and follow-up communications via phone and email.
• Accurately update and maintain client/pet records with meticulous attention to detail.

Skills

Customer Service

Communication Skills

Multitasking

English Fluency

Veterinary Experience

First Impressions

Job description

Southern Rockies Animal Emergency & Specialty Hospital in Colorado Springs is seeking a Per Diem Client Service Representative who brings warmth and energy to a fast-paced team serving our emergency and critical care guests.

You will educate clients and referring veterinarians about our services, coordinate ER check-ins, manage reminders and communications, and keep accurate client/pet records with careful attention to detail.