Veterinary Client Services Specialist - Day Shift

ethosveterinaryhealth; Parker (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Employee Assistance Program (EAP)

Uniform allowance

Shift differential pay

Paid time off (Sick, Vacation, Bereav)

Holiday premium pay

On-Call incentives

Referral program

Job summary

Animal Emergency & Specialty Center in Parker, CO is seeking a Client Service Representative for day shifts. The role supports front-desk operations, manages phones, schedules visits, and assists with payments and records while delivering compassionate client service.

The position emphasizes accuracy, teamwork, and the ability to work in a fast-paced emergency setting; the team values growth and professional development. Competitive compensation and benefits are offered.

Qualifications

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English skills (speaking & reading) required; multilingual abilities are a plus.

Responsibilities

• Manage multi-line phone systems, answer calls, gather information, and route messages.
• Schedule appointments and handle check-ins/check-outs for all visits.
• Provide compassionate, professional client support during high-stress or emergent situations.
• Assist with walk-in euthanasia discussions and cremation options.
• Process payments, deposits, and invoices using various methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Elevate urgent ER cases per established protocols and communicate wait times.
• Coordinate exam room usage and rotate through phone support shifts.

Skills

Customer service

Data entry

Fluent English

Payment collection

Multi-line phones

High accuracy

Education

High school diploma or equivalent

Tools

MS Office

Internet navigation

Messaging programs

EzyVet / EMR

Job description

Animal Emergency & Specialty Center in Parker, CO is seeking a Client Service Representative for day shifts. The role supports front-desk operations, manages phones, schedules visits, and assists with payments and records while delivering compassionate client service.

The position emphasizes accuracy, teamwork, and the ability to work in a fast-paced emergency setting; the team values growth and professional development. Competitive compensation and benefits are offered.