Pet ER Client Care Specialist (Days)

ethosveterinaryhealth; Colorado Springs (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

CE Allowance

Uniform Allowance

Paid Time Off

Paid Holidays

Employee Pet Discount

401k

Medical/Dental/Vision

Disability Insurance

Life Insurance

HSA/FSA

Job summary

Southern Rockies Animal Emergency & Specialty Hospital in Colorado Springs is seeking a Client Service Representative. You will greet guests, educate clients about services, and assist in the emergency room check-in to ensure a caring, efficient process.

The role emphasizes clear communication, multitasking in a busy environment, and delivering an exceptional client experience while supporting emergency and critical care departments.

Qualifications

• Outstanding communication and customer service skills ensuring clients and referring veterinarians feel valued.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Proven track record in delivering compassionate client experiences.
• Team player who adapts to changing protocols and tasks.

Responsibilities

• Educate and Support: inform clients and referring veterinarians about services and provide compassionate support over phone and in person.
• Appointment Coordination: assist clients in emergency room check-in with care and efficiency.
• Communication Mastery: manage reminders and follow-ups via phone and email.
• Record Keeping: maintain precise client/pet records.

Skills

Exceptional First Impressions

Adaptability and Multitasking

Customer Service Excellence

Flexibility and Adaptability

English Fluency

Job description

Southern Rockies Animal Emergency & Specialty Hospital in Colorado Springs is seeking a Client Service Representative. You will greet guests, educate clients about services, and assist in the emergency room check-in to ensure a caring, efficient process.

The role emphasizes clear communication, multitasking in a busy environment, and delivering an exceptional client experience while supporting emergency and critical care departments.