Client Service Representative, Days

ethosveterinaryhealth; Colorado Springs (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

CE Allowance

Uniform Allowance

Paid Time Off

Paid Holidays

Employee Pet Discount

401k

Medical/Dental/Vision

Disability Insurance

Life Insurance

HSA/FSA

Job summary

Southern Rockies Animal Emergency & Specialty Hospital in Colorado Springs is seeking a Client Service Representative. You will greet guests, educate clients about services, and assist in the emergency room check-in to ensure a caring, efficient process.

The role emphasizes clear communication, multitasking in a busy environment, and delivering an exceptional client experience while supporting emergency and critical care departments.

Qualifications

• Outstanding communication and customer service skills ensuring clients and referring veterinarians feel valued.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Proven track record in delivering compassionate client experiences.
• Team player who adapts to changing protocols and tasks.

Responsibilities

• Educate and Support: inform clients and referring veterinarians about services and provide compassionate support over phone and in person.
• Appointment Coordination: assist clients in emergency room check-in with care and efficiency.
• Communication Mastery: manage reminders and follow-ups via phone and email.
• Record Keeping: maintain precise client/pet records.

Skills

Exceptional First Impressions

Adaptability and Multitasking

Customer Service Excellence

Flexibility and Adaptability

English Fluency

Job description

Client Service Representative, Days

$18 - $22/hr. | Southern Rockies Animal Emergency & Specialty | Colorado Springs, CO

Are you a caring and energetic "people person" who has a passion for animals? Do you excel in a fast-paced environment where each day presents new challenges and opportunities to make a positive impact? If so, Southern Rockies Animal Emergency & Specialty in Colorado Springs is excited to invite YOU to join our team as an Client Service Representative!

Conveniently located in Colorado Springs, Southern Rockies Animal Emergency & Specialty Hospital provides 24/7 emergency and critical care services along with advanced specialty care in surgery and diagnostic imaging. Our multidisciplinary approach allows specialists and emergency clinicians to work together seamlessly, ensuring patients receive comprehensive, high-quality care from presentation through discharge.

Compensation

• $18 - $22/hr. based on experience, credentials, and skillset

Benefits

• CE Allowance
• Uniform Allowance
• Paid Time Off
• Paid Holidays
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA

Schedule

• Full Time
  • Sunday - Tuesday
  • 7:00am – 7:00pm

Job Description

As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in the emergency room check-in process, ensuring a caring, compassionate and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Qualifications

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking : In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence : If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability : Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• At least 1 year of experience in customer service required, veterinary experience preferred.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

About SRAES

Southern Rockies Animal Emergency & Specialty Hospital is a leading emergency and specialty referral hospital serving Colorado Springs and surrounding communities. Our team provides 24/7 emergency and critical care services alongside advanced specialty services in surgery and diagnostic imaging.

What makes Southern Rockies unique is our highly collaborative approach to patient care. Emergency doctors and specialists work together as one team, combining their expertise to deliver comprehensive diagnostics and treatment plans for even the most complex cases. This commitment to teamwork, innovation, and compassionate care allows us to consistently provide exceptional outcomes for our patients and clients.

Nearby Communities

• Colorado Springs, CO
• Manitou Springs, CO
• Fountain, CO
• Security-Widefield, CO
• Monument, CO
• Falcon, CO
• Peyton, CO
• Black Forest, CO
• Woodland Park, CO
• Castle Rock, CO
• Pueblo, CO

Equal Opportunity Employer. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.