Pet Concierge & Customer Experience Pro

Destination Pet, LLC; Portland (ME); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k and Pet Insurance

DailyPay

Job summary

Destination Pet, LLC is hiring a Customer Service Representative in Portland, ME. You will greet pet parents, answer calls, and guide visitors through the facility while promoting services. This role requires strong communication and the ability to juggle multiple tasks in a busy pet-care setting.

We value a friendly, professional demeanor, 1+ year of customer service experience, and the ability to lift up to 40 lbs. Evening, weekend, and holiday availability are required.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Strong communication skills and a friendly, patient demeanor.

Responsibilities

• Greet pet parents and guests warmly and assist them as needed.
• Answer phones and multi-task with a smile.
• Tour facilities and promote services that keep tails wagging.
• Process check-ins/check-outs and handle payments accurately.
• Resolve complaints with patience and professionalism.

Skills

Customer service

Communication

Multi-line phones

Sales/upselling

Education

High school diploma or equivalent

Tools

POS systems

CRM software

Job description

Destination Pet, LLC is hiring a Customer Service Representative in Portland, ME. You will greet pet parents, answer calls, and guide visitors through the facility while promoting services. This role requires strong communication and the ability to juggle multiple tasks in a busy pet-care setting.

We value a friendly, professional demeanor, 1+ year of customer service experience, and the ability to lift up to 40 lbs. Evening, weekend, and holiday availability are required.