Pet Client Services Specialist

Ethos Veterinary Health; Waukesha (WI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical - Dental - Vision

HSA & Flexible Spending Plan Options

Paid TimeOff

401k + company match

Uniform Allowance

Veterinary Service Benefits

CE Allowance

Onsite Veterinary Social Worker

Extensive training and development

Referral Bonuses

Job summary

Ethos Veterinary Health's Wisconsin Veterinary Referral Center in Waukesha is seeking a Client Care Specialist to greet clients, manage records, and handle payments in a fast-paced hospital setting. The role supports emergencies and routine visits, with responsibilities including appointment processing, document review, and client education to ensure high-quality care.

This position offers first shift 6am-3pm, three weekdays plus every other weekend and some holidays, with compensation $17-$21

Qualifications

• Excellent interpersonal skills and ability to develop and maintain positive working relationships.
• Fundamental knowledge of Windows-based computer programs.
• Proven effective communication and ability to multitask and prioritize.
• Fluent English skills (speaking and reading) are required; multilinguals a plus.

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner.
• Prepare and review documents and medical records accurately and completely.
• Educate and advise clients regarding WVRC services and practices.
• Process appointments, emergencies, and client requests while ensuring high quality of care.
• Process invoices and payments accurately.
• Update and maintain client/pet records and files per hospital requirements.
• Assist with other administrative duties such as scanning, faxing, emailing.
• Support team to reach common goals.
• Recognize when to seek guidance in client-related cases where protocol does not apply.
• Second Shift Client Care Specialist hours: 3pm-12am and every other weekend/holiday rotation.

Skills

Interpersonal skills

Customer service

Multitasking

English fluency

Windows familiarity

Job description

Ethos Veterinary Health's Wisconsin Veterinary Referral Center in Waukesha is seeking a Client Care Specialist to greet clients, manage records, and handle payments in a fast-paced hospital setting. The role supports emergencies and routine visits, with responsibilities including appointment processing, document review, and client education to ensure high-quality care.

This position offers first shift 6am-3pm, three weekdays plus every other weekend and some holidays, with compensation $17-$21