Emergency Vet Receptionist - Fast-Paced Client Care (FT)

Ethos Veterinary Health; Woburn (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Continuing Education & Uniform Allow

Vacation time

Holiday pay

Employee referrals

Pet discount

Student loan / mortgage benefits

Pet resort discount

Insurance: medical, dental, vision

401(k) with employer match

Employee Assistance Program

Job summary

Ethos Veterinary Health in Woburn, MA is seeking a Veterinary Receptionist to join our Client Care team. This full-time role requires exceptional customer service, organization, and empathy to create a positive experience for clients and their pets.

You will greet clients, review records, process payments, and coordinate with emergency and specialty departments in a fast-paced hospital environment. A friendly, professional demeanor and solid computer skills are essential for success.

Qualifications

• Previous client service, veterinary reception, or healthcare/front desk experience preferred.
• Strong customer service and communication skills with the ability to create a positive first impression.
• Ability to multitask and stay organized in a fast-paced hospital environment.
• Comfortable handling sensitive conversations with compassion and professionalism.
• Detail-oriented with strong administrative and computer skills.

Responsibilities

• Prepare for appointments by reviewing medical records, retrieving client files, and organizing required forms.
• Complete and review documentation accurately to meet hospital and legal standards.
• Enter client and patient information into the hospital system with accuracy and attention to detail.
• Admit and discharge patients while coordinating follow-up visits.
• Collect payments and guide clients through payment options, including financing solutions.
• Process pet insurance claims from start to finish.
• Maintain a clean, welcoming front desk, lobby, restrooms, and bereavement spaces.
• Support clients through urgent and emotional situations with empathy, professionalism, and clear communication.
• Partner closely with our emergency and specialty teams to ensure a seamless client and patient experience.

Skills

Customer service

Front desk experience

Communication skills

Multitasking

Attention to detail

Compassionate

Tools

Administrative software

Computer skills

Job description

Ethos Veterinary Health in Woburn, MA is seeking a Veterinary Receptionist to join our Client Care team. This full-time role requires exceptional customer service, organization, and empathy to create a positive experience for clients and their pets.

You will greet clients, review records, process payments, and coordinate with emergency and specialty departments in a fast-paced hospital environment. A friendly, professional demeanor and solid computer skills are essential for success.