Overnight Veterinary Client Care Specialist

Ethos Veterinary Health; Byron Township (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid Time Off

License fees covered

Continuing Education Allowance

Pet Insurance

Training & CE programs

Mentorship & CE access

Job summary

Ethos Veterinary Health in Byron Center, MI is seeking a Client Service Representative to warmly welcome clients, manage records, and process payments in a fast-paced emergency and specialty setting.

You will educate clients about services, handle appointments, and support a compassionate team dedicated to gold-standard care for pets. This role offers growth and ongoing learning opportunities for dedicated professionals.

Qualifications

• Prefer veterinary reception experience.
• Ability to triage patients and respond accordingly.
• Calm demeanour in stressful situations.
• Excellent organizational and communication skills.
• Dependability and teamwork.

Responsibilities

• Welcome clients warmly and compassionately.
• Prepare and review documents and medical records.
• Educate clients about WVRC services and practices.
• Process appointments, emergencies, and client requests.
• Process invoices and payments.
• Update client/pet records in accordance with hospital requirements.
• Assist with scanning, faxing, emailing, and related tasks.
• Support team to reach common goals.

Skills

Client service

Veterinary reception

Triaging patients

Calm under pressure

Organizational skills

Dependability

Job description

Ethos Veterinary Health in Byron Center, MI is seeking a Client Service Representative to warmly welcome clients, manage records, and process payments in a fast-paced emergency and specialty setting.

You will educate clients about services, handle appointments, and support a compassionate team dedicated to gold-standard care for pets. This role offers growth and ongoing learning opportunities for dedicated professionals.