Emergency Veterinary Client Care Specialist

VCA Animal Hospitals; Greenfield (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Pet care discounts

401(k) plan

Health and wellbeing programs

Job summary

VCA Milwaukee Emergency Center for Animals is seeking an enthusiastic Client Service Representative to join our one-of-a-kind emergency practice. The role is part-time with a morning shift and weekend rotation, serving as the face of the hospital to clients and their pets.

You will greet clients, handle calls, manage records, resolve concerns, and process payments in a fast-paced environment. Excellent communication and reliable attendance are essential.

Qualifications

• Excellent written and verbal communication.
• Superior customer service abilities.
• Proficient in use of computers and multi-line phone system.
• Reliable and dependable attendance.
• Ability to handle money accurately and honestly.
• Sound decision making and multi-tasking skills.
• Ability to remain calm under pressure or in stressful circumstances.

Responsibilities

• Greet clients and their pets as they enter the hospital.
• Answer incoming phone calls and direct communications appropriately.
• Maintain client and patient records.
• Handle client concerns according to guidelines.
• Complete payment transactions for veterinary services.

Skills

Communication

Customer service

Computers & phone

Attendance

Cash handling

Decision making

Staying calm

Job description

VCA Milwaukee Emergency Center for Animals is seeking an enthusiastic Client Service Representative to join our one-of-a-kind emergency practice. The role is part-time with a morning shift and weekend rotation, serving as the face of the hospital to clients and their pets.

You will greet clients, handle calls, manage records, resolve concerns, and process payments in a fast-paced environment. Excellent communication and reliable attendance are essential.