Veterinary Client Experience Specialist | Flexible Hours

Heartland Veterinary Partners LLC; Hickory (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible schedules

Career development

Employee assistance program

Referral program

Job summary

Heartland Veterinary Partners LLC is seeking a Client Service Representative to deliver an exceptional client experience and support daily practice operations. You will manage reception, maintain medical records, handle payments, schedule appointments, and assist with client communications.

The role emphasizes compassionate patient care, strong organizational skills, and the ability to work weekends as needed. Previous veterinary exposure and OSHA PPE practices are preferred.

Qualifications

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Skills

Customer service

Communication

Organization

Weekend availability

Education

High school diploma or equivalent

Tools

OSHA PPE

Job description

Heartland Veterinary Partners LLC is seeking a Client Service Representative to deliver an exceptional client experience and support daily practice operations. You will manage reception, maintain medical records, handle payments, schedule appointments, and assist with client communications.

The role emphasizes compassionate patient care, strong organizational skills, and the ability to work weekends as needed. Previous veterinary exposure and OSHA PPE practices are preferred.