Pet Client Experience Coordinator

Banfield Pet Hospital; Town of Webster (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Banfield Pet Hospitals in Webster, NY seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service. You will promote Optimum Wellness Plans, educate clients on pet health, and handle documentation, invoicing, and scheduling with accuracy.

The role emphasizes outstanding communication, problem solving, and the ability to work in a fast-paced, customer-focused environment, including weekends and evenings as needed.

Qualifications

• Fluent English with strong written and verbal communication.
• Excellent client service orientation and interpersonal skills.
• Able to multi-task and prioritize in a busy hospital setting.
• Experience with basic computer software and clinic systems is helpful.

Responsibilities

• Guide clients and pets through the hospital to maximize care and productivity.
• Promote hospital services and wellness plans to attract and retain clients.
• Educate clients about pet health and preventive care.
• Handle documentation, invoicing, and scheduling accurately and efficiently.
• Provide exceptional service and maintain a welcoming environment.

Skills

Client service

Communication skills

Time management

Leadership

Problem solving

Multi-tasking

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals in Webster, NY seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service. You will promote Optimum Wellness Plans, educate clients on pet health, and handle documentation, invoicing, and scheduling with accuracy.

The role emphasizes outstanding communication, problem solving, and the ability to work in a fast-paced, customer-focused environment, including weekends and evenings as needed.