Veterinary Client Experience Lead

Banfield Pet Hospital; East Farmingdale (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) Retirement Plans

Student Debt Relief Program

Paid Time Off and Holidays

Job summary

Banfield Pet Hospital in East Farmingdale, NY is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver exceptional service. You will welcome clients, manage schedules, and educate on wellness plans to encourage ongoing care and referrals.

The role emphasizes clear communication, organization, and a friendly, efficient hospital environment with weekends/evenings as needed.

Qualifications

• High School Diploma or equivalent preferred.

Responsibilities

• Drive patient and client flow through the hospital to maximize veterinary team productivity.
• Provide exceptional client service and educate clients about pet health and hospital services.
• Assist with client check-in/out, documentation, and scheduling of appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Communication Skills

Time Management

Education

High School Diploma or equivalent preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Banfield Pet Hospital in East Farmingdale, NY is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver exceptional service. You will welcome clients, manage schedules, and educate on wellness plans to encourage ongoing care and referrals.

The role emphasizes clear communication, organization, and a friendly, efficient hospital environment with weekends/evenings as needed.