Pet Care Front Desk Specialist - Client Experience Pro

Botetourt-Veterinary-Hospital-; Troutville (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Botetourt Veterinary Hospital seeks a Customer Service Representative to be the first point of contact for clients. You will manage front desk operations, schedule appointments, handle phones, and support the hospital team with compassionate, professional communication in a busy animal care environment.

This role requires strong organizational skills, the ability to multitask, and the stamina to stand for extended periods; you may assist with pet handling and basic clerical tasks.

Qualifications

• High school degree or equivalent preferred.
• Prior CSR experience is not required but is a plus.
• Minimum age 18.
• Strong communication and multitasking skills.

Responsibilities

• Answer incoming calls promptly and professionally.
• Check-in/out clients and maintain accurate records.
• Process payments and assist with billing inquiries.
• Maintain front desk and lobby in a clean, organized way.

Skills

Client services

Interpersonal skills

Basic computer skills

Basic math skills

Education

High school degree or equivalent preferred

Minimum 18 years old

Tools

Microsoft Office

Cornerstone

Email

Job description

Botetourt Veterinary Hospital seeks a Customer Service Representative to be the first point of contact for clients. You will manage front desk operations, schedule appointments, handle phones, and support the hospital team with compassionate, professional communication in a busy animal care environment.

This role requires strong organizational skills, the ability to multitask, and the stamina to stand for extended periods; you may assist with pet handling and basic clerical tasks.