Pet Care Front Desk Specialist

Talentify; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Employee discount

Flexible schedule

Uniform allowance

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

Hometown Animal Hospital & Dental Clinic is seeking a motivated Client Services Representative/Client Relations Specialist to join our front desk team in a fast-paced veterinary setting.

Responsibilities include check-in/check-out, answering phones, scheduling, and handling payments. We welcome candidates with or without veterinary experience and offer both full-time and part-time options.

Qualifications

• Prior phone or customer service experience required.
• Prior veterinary experience preferred, but not required.
• High school diploma or relevant work experience required.

Responsibilities

• Answer and direct phone calls
• Greet clients and their pets
• Make outbound calls to clients
• Schedule and confirm appointments
• Prepare forms and estimates for appointments
• Process payments, including cash, credit, and CareCredit
• Submit insurance claims and follow-up to ensure payments are received
• Ensure client satisfaction through excellent service
• Inform clients about products and services offered

Skills

Customer service

Phone experience

Verbal comms

Written comms

Typing skills

Computer skills

Bilingual

Avimark knowledge

Education

High school diploma

Tools

Avimark

Job description

Hometown Animal Hospital & Dental Clinic is seeking a motivated Client Services Representative/Client Relations Specialist to join our front desk team in a fast-paced veterinary setting.

Responsibilities include check-in/check-out, answering phones, scheduling, and handling payments. We welcome candidates with or without veterinary experience and offer both full-time and part-time options.