Veterinary Front Desk Specialist - Client Experience Pro

Chessie Lane Animal Hospital; Ottawa (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits starting day one

Competitive pay

Employee perks

Job summary

Chessie Lane Animal Hospital is seeking a full-time Client Service Representative to keep the front desk running smoothly and ensure every pet parent feels welcome, heard, and cared for. You’ll juggle phones, appointments, payments, and records with a positive attitude and collaborative spirit.

Ideal candidates bring strong customer service and multitasking skills, a calm demeanor in busy moments, and a genuine love for animals. Veterinary reception experience is a plus.

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Ability to juggle multiple tasks in a fast-paced front-desk setting.
• Experience or interest in veterinary reception is a plus.

Responsibilities

• Greet clients and pets warmly and manage front-desk flow.
• Answer phones, schedule appointments, and process payments.
• Maintain records and assist the medical team with check-ins and updates.

Skills

Customer service

Multitasking

Communication

Organized

Team oriented

Positive attitude

Job description

Chessie Lane Animal Hospital is seeking a full-time Client Service Representative to keep the front desk running smoothly and ensure every pet parent feels welcome, heard, and cared for. You’ll juggle phones, appointments, payments, and records with a positive attitude and collaborative spirit.

Ideal candidates bring strong customer service and multitasking skills, a calm demeanor in busy moments, and a genuine love for animals. Veterinary reception experience is a plus.