Pet Care Front Desk Lead — Growth & Perks

Pet Paradise; Cedar Park (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Advancement

Pet Day Camp

Pet Boarding

DailyPay

Vet/Grooming Discounts

Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) Match

Health Insurance

Dental Insurance

Vision Insurance

EAP

Job summary

Pet Paradise is seeking a Front Desk Supervisor in Cedar Park, TX. The role leads the front desk team, handles guest check-ins/outs, and ensures guest satisfaction in a pet-friendly environment.

You will train staff, supervise performance, and support management while maintaining lobby cleanliness and smooth daily operations. This position offers advancement opportunities and a comprehensive benefits package.

Qualifications

• Customer service experience is required or highly preferred.
• Previous supervisory or lead-ship experience is preferred.
• Ability to lead by example and manage front desk operations.

Responsibilities

• Provide direct supervision of Front Desk Associates and coach them to standards.
• Assist management with training, work assignment, and performance reviews.
• Handle front desk duties during peak times and maintain lobby cleanliness.
• Coordinate LMS coursework and training materials for staff.
• Document hazards or issues and report to management.

Skills

Customer service

Leadership

Supervisory experience

Dog handling

Cash management

Communication skills

Education

HS diploma or GED

Job description

Pet Paradise is seeking a Front Desk Supervisor in Cedar Park, TX. The role leads the front desk team, handles guest check-ins/outs, and ensures guest satisfaction in a pet-friendly environment.

You will train staff, supervise performance, and support management while maintaining lobby cleanliness and smooth daily operations. This position offers advancement opportunities and a comprehensive benefits package.