Front Desk Supervisor — Lead, Train & Grow with Advancement

Pet Paradise; Houston (TX); On-site; USD 45,847,000 - 50,145,000; Full time

Benefits offered by this job

Advancement programs

Unleashed Leadership Academy

Dog Training Academy scholarship

Grooming Academy scholarship

Complimentary Pet Day Camp

Pet Boarding discount (30 days)

On-demand pay (DailyPay)

Discounted Veterinary Care

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with company match

Health, Dental and Vision Insurance

Employee Assistance Program

Job summary

Pet Paradise is seeking a Front Desk Supervisor who can lead a team with energy and a guest-first mindset. You will supervise front desk staff, assist in training, and ensure smooth check-ins and check-outs while maintaining a clean, welcoming lobby.

The role emphasizes hands-on leadership, exceptional communication, and the ability to work flexible hours including weekends and holidays. Competitive benefits and advancement opportunities are offered as part of our people-first culture.

Qualifications

• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred
• Strong organizational, cash management, and sales skills
• Comfortable leading by example, including ‘hands-on’ task management
• Comfortable being around dogs and physically able to lift up to 60 lbs
• Exceptional communication and interpersonal skills
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

Responsibilities

• Providing direct supervision of Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
• Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
• Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
• Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
• Responsible for assisting new and existing team members in completing their required LMS courses and training guides
• Performing additional duties as required by the management team

Skills

Customer service

Supervisory experience

Leadership

Communication skills

Flexibility

Sales skills

Physical stamina

Education

High school diploma or GED

1–2 years related experience

Job description

Pet Paradise is seeking a Front Desk Supervisor who can lead a team with energy and a guest-first mindset. You will supervise front desk staff, assist in training, and ensure smooth check-ins and check-outs while maintaining a clean, welcoming lobby.

The role emphasizes hands-on leadership, exceptional communication, and the ability to work flexible hours including weekends and holidays. Competitive benefits and advancement opportunities are offered as part of our people-first culture.