Front Desk Supervisor — Lead & Grow in Pet Care

Pet Paradise; Palm City (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Advancement opportunities

Unleashed Leadership Academy

Dog Training Academy scholarship

Grooming Academy scholarship

Pet Day Camp complimentary

Pet boarding for employees

DailyPay

Discounted veterinary care

401(k) with match

Health, dental and vision insurance

Employee Assistance Program

Job summary

Pet Paradise is seeking a Front Desk Supervisor who brings leadership and strong customer service experience to oversee front desk staff and guest interactions. The role focuses on coaching, training, and ensuring smooth check-ins and check-outs while maintaining a welcoming lobby.

You will support safety and guest satisfaction across locations. Starting rate is $16.50/hour with a $0.50 raise at six months and another $0.50 on your first anniversary.

Qualifications

• Two years or more in a customer service role is preferred.
• Prior supervisory experience is highly preferred.
• Strong organizational and cash management skills.

Responsibilities

• Provide direct supervision of Front Desk Associates including training and coaching.
• Assist management with employee training and performance reviews.
• Handle check-ins/check-outs, answer calls, deescalate issues, and maintain lobby cleanliness.
• Ensure LMS courses and training guides are completed by team members.
• Report hazards or behavioral problems to management.

Skills

Customer service

Supervisory experience

Leadership

Communication

Education

High school diploma or GED

Job description

Pet Paradise is seeking a Front Desk Supervisor who brings leadership and strong customer service experience to oversee front desk staff and guest interactions. The role focuses on coaching, training, and ensuring smooth check-ins and check-outs while maintaining a welcoming lobby.

You will support safety and guest satisfaction across locations. Starting rate is $16.50/hour with a $0.50 raise at six months and another $0.50 on your first anniversary.