Front Desk Supervisor — Lead & Grow with Perks in Pet Care

Pet Paradise; Cedar Park (TX); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Advancement opportunities

Unleashed Leadership Academy

Grooming Academy

STRIVE scholarships

Dog training program

Complimentary Pet Day Camp

Pet boarding benefits

On-demand pay with DailyPay

Discounted veterinary care

Adoption assistance

Fitness reimbursement

Paid Time Off

401(k) with company match

Health, dental and vision insurance

Employee Assistance Program

Descripción de la vacante

Pet Paradise is seeking a Front Desk Supervisor who brings leadership and strong customer service to supervise Front Desk staff and support management with training and daily operations. The role requires supervising guest interactions, check-ins/outs, and maintaining lobby standards.

Starting pay is $16.50/hour with increases at 6 months and on the first anniversary. The role offers advancement programs, grooming and veterinary career paths, and full benefits for eligible staff, including PTO,

Formación

• High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience
• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred
• Strong organizational, cash management, and sales skills
• Comfortable leading by example, including 'hands-on' task management
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Exceptional communication and interpersonal skills
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver's license and ability to pass criminal background check

Responsabilidades

• Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
• Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
• Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
• Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
• Responsible for assisting new and existing team members in completing their required LMS courses and training guides
• Performing additional duties as required by the management team

Conocimientos

Customer service

Supervisory experience

Leadership

Communication skills

Cash handling

Sales skills

Educación

High school diploma or GED

Descripción del empleo

Pet Paradise is seeking a Front Desk Supervisor who brings leadership and strong customer service to supervise Front Desk staff and support management with training and daily operations. The role requires supervising guest interactions, check-ins/outs, and maintaining lobby standards.

Starting pay is $16.50/hour with increases at 6 months and on the first anniversary. The role offers advancement programs, grooming and veterinary career paths, and full benefits for eligible staff, including PTO,