Front Desk Supervisor — Lead, Train & Delight Guests

Pet Paradise; Tallahassee (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Advancement opportunities

Leadership Academy

Dog Training Scholarship

Grooming Scholarship

Pet Day Camp

Pet Boarding

DailyPay

Health Insurance

Dental Insurance

Vision Insurance

EAP

401(k) Match

Job summary

Pet Paradise is seeking a Front Desk Supervisor who loves pets and has strong customer service and leadership skills. This role includes supervising front desk staff, coaching and training, and supporting management with daily operations.

The position offers advancement opportunities and participation in company academies to grow skills across Southeast locations. The job emphasizes a hands-on supervisory approach, the ability to manage schedules including peak times, and ensuring high quality

Qualifications

• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred.
• Prior supervisory experience highly preferred.
• Strong organizational, cash management, and sales skills.

Responsibilities

• Provide direct supervision of Front Desk Associates, including training and coaching.
• Assist management with training, assignments, and performance reviews.
• Report hazards or issues to management.
• Handle front desk tasks during operations, including check-ins/outs and phone calls.
• Ensure LMS courses and training guides are completed by team members.
• Perform additional duties as required by management.

Skills

Customer service

Supervisory experience

Cash handling

Sales aptitude

Communication

Education

High school diploma or GED

Job description

Pet Paradise is seeking a Front Desk Supervisor who loves pets and has strong customer service and leadership skills. This role includes supervising front desk staff, coaching and training, and supporting management with daily operations.

The position offers advancement opportunities and participation in company academies to grow skills across Southeast locations. The job emphasizes a hands-on supervisory approach, the ability to manage schedules including peak times, and ensuring high quality