Pet Resort Front Desk Concierge

Pet Paradise; Virginia; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Advancement program/Leadership Academy

Dog Training Academy scholarship

Grooming Academy scholarship

Pet Day Camp complimentary

30 days of complimentary pet boarding

On-demand pay (DailyPay)

Discounted veterinary care and Groomer

Dog/Cat adoption assistance

Fitness reimbursement

Paid Time Off

401(k) with company match

Health, dental and vision insurance

Employee Assistance Program

Job summary

Pet Paradise is hiring a Front Desk Associate to warmly greet guests at our Chesterfield resort and manage check-ins, check-outs, and daily operations for visiting pets. The role involves dog walking, phone and email correspondence, and coordinating suite placement, while maintaining a clean lobby and supportive teamwork.

With per-visit duties and advancement paths through leadership, grooming, and training academies, the position offers strong benefits and a collaborative environment for pet

Qualifications

• 1–2 years in a customer service role (Customer Service, Call Center, Receptionist)
• Detail oriented with strong written and verbal communication
• Cheerful, friendly, and positive team-oriented attitude
• Able to lift up to 60 lbs and perform considerable physical labor
• Flexible to work days, nights, weekends, holidays, and peak times

Responsibilities

• Welcome pet parents and pets to the resort and provide a warm, friendly first impression
• Organize and process check-ins and check-outs accurately
• Walk dogs for drop-off and pickup and coordinate suite placement
• Answer phone calls, voicemails, and emails promptly with problem-solving approach
• Handle cashier and point-of-sale operations and support resort leadership requests
• Maintain cleanliness of entrance, lobby, and restrooms; support cat room as needed

Skills

Customer service

Communication

Team player

Detail oriented

Problem solving

Physical stamina

Dog handling

Job description

Pet Paradise is hiring a Front Desk Associate to warmly greet guests at our Chesterfield resort and manage check-ins, check-outs, and daily operations for visiting pets. The role involves dog walking, phone and email correspondence, and coordinating suite placement, while maintaining a clean lobby and supportive teamwork.

With per-visit duties and advancement paths through leadership, grooming, and training academies, the position offers strong benefits and a collaborative environment for pet