Front Desk Supervisor — Lead Pet Care Team

Pet Paradise; Palm City (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Advancement programs

Unleashed Leadership Academy

Dog Training Academy

Grooming Academy

Pet Day Camp

Pet boarding discounts

DailyPay

Vet care discounts

Adoption assistance

Fitness reimbursement

PTO

401(k) match

Health Dental Vision

EAP

Job summary

Pet Paradise is hiring a Front Desk Supervisor in Palm City, FL. You will lead the Front Desk team, manage daily guest interactions, and support management with coaching and performance reviews.

The role requires strong customer service and supervisory experience, with physical duties including pet handling and lifting up to 60 lbs. Starting pay is competitive with benefits for full-time staff.

Qualifications

• Two years or more in a customer service role preferred.
• Prior supervisory experience is highly preferred.
• Strong organizational, cash handling, and sales skills.
• Must be able to lift up to 60 lbs and work around dogs.

Responsibilities

• Provide direct supervision of Front Desk Associates, including training and coaching.
• Assist management with staff development and performance reviews.
• Handle check-ins/check-outs, phone calls, and lobby upkeep during hours.
• Ensure LMS courses and training guides are completed by new and existing staff.

Skills

Customer service

Leadership

Team supervision

Communication

Cash handling

Education

High school diploma or GED

Tools

POS system

Job description

Pet Paradise is hiring a Front Desk Supervisor in Palm City, FL. You will lead the Front Desk team, manage daily guest interactions, and support management with coaching and performance reviews.

The role requires strong customer service and supervisory experience, with physical duties including pet handling and lifting up to 60 lbs. Starting pay is competitive with benefits for full-time staff.