Front Desk Supervisor — Pet Care Leader & Growth

Pet Paradise; Charlotte (NC); Sur place; USD 32 000 - 38 000; Plein temps

Avantages offerts par ce poste

Advancement opportunities

Leadership Academy

Dog Training Scholarship

Grooming Scholarship

Pet Day Camp

Pet Boarding

DailyPay

Vet Discount

Adoption Support

Fitness Reimbursement

Paid Time Off

401(k) with Match

Health Insurance

Dental Insurance

Vision Insurance

EAP & Mental Health

Résumé du poste

Pet Paradise is seeking a Front Desk Supervisor with a passion for service and leadership. You will coach Front Desk Associates, support training, and help ensure a welcoming, efficient check-in experience for guests and their families.

We offer strong advancement pathways, including our Unleashed Leadership Academy, dailyPay, and benefits for full-time staff. Join a team that loves pets and cares about growth, training, and quality guest care across locations.

Qualifications

• Two years or more in a customer service role preferred.
• Prior supervisory experience preferred.
• Strong communication and organizational skills.
• Ability to lift up to 60 lbs and work a flexible schedule.

Responsabilités

• Provide direct supervision of Front Desk Associates and coach staff.
• Assist management with training, work assignment, and performance reviews.
• Report hazards or behavioral issues to management.
• Handle front desk tasks including check-ins/outs, phone calls, and lobby upkeep.
• Support LMS trainings and training guides for team members.
• Perform additional duties as needed.

Connaissances

Customer service leadership

Supervisory experience

Communication skills

Flexibility schedule

Cash handling

Sales skills

Lift 60 lbs

Dog-friendly

Team training

Formation

High School Diploma or GED

Description du poste

Pet Paradise is seeking a Front Desk Supervisor with a passion for service and leadership. You will coach Front Desk Associates, support training, and help ensure a welcoming, efficient check-in experience for guests and their families.

We offer strong advancement pathways, including our Unleashed Leadership Academy, dailyPay, and benefits for full-time staff. Join a team that loves pets and cares about growth, training, and quality guest care across locations.