Pet Care Experience Specialist

Mars Petcare; San Antonio (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mars Petcare is seeking a Client Service Coordinator to manage client and patient flow, ensuring a welcoming and efficient hospital experience. You will support the veterinary team by coordinating appointments, processing intake, and promoting services to maximize client satisfaction and practice productivity.

The role requires strong communication, multitasking, and a commitment to quality care. Weekend and evening hours are included; prior customer service in a veterinary setting is preferred.

Qualifications

• High School Diploma or equivalent preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital and maximize team productivity.
• Promote hospital services and route clients for optimal care.
• Educate clients about wellness plans and pet health needs.
• Assist with check-in, documentation, and invoicing; schedule appointments.

Skills

Leadership

Customer Focus

Communication

Client Service

Time Management

Organizational

Problem Solving

Integrity

Multi-tasking

Flexibility

Education

High School Diploma or equivalent

Job description

Mars Petcare is seeking a Client Service Coordinator to manage client and patient flow, ensuring a welcoming and efficient hospital experience. You will support the veterinary team by coordinating appointments, processing intake, and promoting services to maximize client satisfaction and practice productivity.

The role requires strong communication, multitasking, and a commitment to quality care. Weekend and evening hours are included; prior customer service in a veterinary setting is preferred.