Pet Care & Client Experience Coordinator

Mars Petcare; Brentwood (MO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Mars Petcare in Brentwood, MO seeks a Client Service Coordinator to guide clients and their pets through the hospital, ensure smooth clinic flow, and support the veterinary team with welcoming, friendly service. You will educate clients about wellness plans, complete intake, assist with medical records, schedule appointments, and handle invoices and product sales in a busy, pet-loving environment.

This role emphasizes teamwork, quality service, and building trusted relationships with families

Qualifications

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.
• The Five Principles

Responsibilities

• Live and exemplify the Five Principles of Mars within the team and organization.
• Promote hospital services to attract new clients and optimize flow of clients and pets.
• Increase pets seen by maintaining an efficient hospital workflow for wellness plan clients.
• Deliver professional, seamless service, welcome clients and pets, and educate on pet health.
• Educate clients about wellness plans, preventive care and hospital services.
• Assist incoming clients with documentation, pet data entry, ID tagging, and prompt service.
• Provide instructions, invoices, prescriptions, and retail products; schedule future visits.
• Maintain accurate balances and follow opening/closing procedures.

Job description

Mars Petcare in Brentwood, MO seeks a Client Service Coordinator to guide clients and their pets through the hospital, ensure smooth clinic flow, and support the veterinary team with welcoming, friendly service. You will educate clients about wellness plans, complete intake, assist with medical records, schedule appointments, and handle invoices and product sales in a busy, pet-loving environment.

This role emphasizes teamwork, quality service, and building trusted relationships with families