Pet Care Client Experience Lead

Banfield Pet Hospital; Halcyon (AL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage client and pet flow, ensuring efficient hospital operations and superior client care. The role focuses on promoting wellness plans, educating clients on pet health, and supporting the veterinary team for optimal productivity.

The position requires strong communication, multi-tasking, and customer service skills. Weekend and evening hours are included in the schedule, with a drug-free, equal-opportunity employer commitment.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Skills

Communication skills

Customer service

Organizational ability

Problem solving

Time management

Education

High School Diploma or equivalent

One year related experience (customer service)

Medical terminology training preferred

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage client and pet flow, ensuring efficient hospital operations and superior client care. The role focuses on promoting wellness plans, educating clients on pet health, and supporting the veterinary team for optimal productivity.

The position requires strong communication, multi-tasking, and customer service skills. Weekend and evening hours are included in the schedule, with a drug-free, equal-opportunity employer commitment.