Pet Care Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.; Saint Louis Park (MN); Sur place; USD 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Paid time off

Résumé du poste

Banfield Pet Hospital is seeking a Client Service Coordinator to drive patient flow, maximize team productivity, and ensure excellent communication with clients and associates. The role focuses on welcoming clients and pets, explaining wellness plans, and supporting efficient hospital operations.

The position requires strong English communication, multitasking, and a professional client-service attitude, with weekend/evening hours possible in a busy pet hospital setting.

Qualifications

• High school diploma or equivalent preferred and customer-service experience.
• Fluent English communication, both written and verbal.
• Ability to multi-task in a fast-paced veterinary environment.
• Strong interpersonal skills and client-focused service attitude.
• Experience using common office software and hospital systems.

Responsabilités

• Direct flow of clients and pets through the hospital to maximize productivity.
• Educate clients about wellness plans, preventive care, and services.
• Assist with patient check-in/check-out and ensure proper records.
• Provide friendly, professional service and enhance the client experience.
• Answer questions and route needs to appropriate team members.

Connaissances

Client service

Communication skills

Multi-tasking

English fluency

Problem solving

Organization

Teamwork

Formation

High School Diploma or equivalent

Outils

Microsoft Word

Excel

Outlook

Description du poste

Banfield Pet Hospital is seeking a Client Service Coordinator to drive patient flow, maximize team productivity, and ensure excellent communication with clients and associates. The role focuses on welcoming clients and pets, explaining wellness plans, and supporting efficient hospital operations.

The position requires strong English communication, multitasking, and a professional client-service attitude, with weekend/evening hours possible in a busy pet hospital setting.