Pet Care Coordinator | Front Desk & Flexible Scheduling

Heart-Pa; King of Prussia (PA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K retirement savings

Paid time off

Holiday schedule

Job summary

Heart + Paw in King of Prussia, PA is seeking a Care Coordinator (Veterinary Receptionist) to deliver outstanding client service and coordinate pet appointments. You will welcome pets and parents, explain services, and support a smooth check-in process in a busy, pet-friendly setting.

The role emphasizes clear communication, multitasking, and a compassionate, team-oriented approach to care, while maintaining a clean, welcoming environment.

Qualifications

• Customer-focused and able to communicate clearly with clients.
• Experience in a fast-paced customer service role preferred.
• Interest in pets and basic animal behavior helpful.

Responsibilities

• Manage client schedules and document pet interactions.
• Provide information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Technology literacy

Fear Free certification

HABRI certification

Pet care knowledge

Tools

POS system

Job description

Heart + Paw in King of Prussia, PA is seeking a Care Coordinator (Veterinary Receptionist) to deliver outstanding client service and coordinate pet appointments. You will welcome pets and parents, explain services, and support a smooth check-in process in a busy, pet-friendly setting.

The role emphasizes clear communication, multitasking, and a compassionate, team-oriented approach to care, while maintaining a clean, welcoming environment.