Pet Care Coordinator: Warm Front Desk & Wellness Focus

Heart + Paw; Jefferson Township (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

State-of-the-art facility

Flexible scheduling

Paid time off

Team Pet Care Discounts

Health, Dental, Vision insurance

401K retirement savings

Job summary

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) to welcome clients, manage schedules, answer questions, and process transactions in a fast-paced, pet-friendly setting.

You will help educate clients on services, grooming, daycare, and boarding while maintaining a calm, organized front desk. Fear Free certification is a plus, and we value teamwork and a genuine love of animals.

Qualifications

• Customer-focused, client-centric demeanor.
• Previous customer service experience.
• Knowledge of basic animal behavior.
• Exceptional verbal and written communication.
• Multitask and stay calm under pressure.
• Proficiency with phones and computers.
• Ability to work with active pets of all sizes.
• Commitment to cleanliness and teamwork.
• Fear Free and HABRI certification (or willingness to obtain).

Responsibilities

• Manage client schedules and document pet interactions.
• Provide information about veterinary services, grooming, daycare, boarding, and retail.
• Welcome pets and their parents, ensuring smooth check-in.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Skills

Customer service

Interpersonal skills

Verbal communication

Tech proficiency

Pet handling

Stress management

Fear Free

HABRI

Job description

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) to welcome clients, manage schedules, answer questions, and process transactions in a fast-paced, pet-friendly setting.

You will help educate clients on services, grooming, daycare, and boarding while maintaining a calm, organized front desk. Fear Free certification is a plus, and we value teamwork and a genuine love of animals.