Veterinary Front Desk & Care Coordinator

Heart + Paw; Philadelphia (Philadelphia County); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid time off

Pet Care Discounts

Health, Dental, Vision insurance

401K retirement savings

Job summary

A veterinary care provider is seeking a Care Coordinator in Philadelphia to enhance client experiences by managing schedules, providing information about services, and ensuring caring interactions with pets. Ideal candidates will have strong customer service skills, a passion for animals, and the ability to multitask effectively in a fast-paced environment. Benefits include competitive pay, flexible scheduling, and health insurance. Join a team dedicated to exceptional pet care!

Qualifications

• A warm and friendly demeanor with a client-centric mindset.
• Previous customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior and a passion for pets.
• Exceptional verbal and written communication skills.
• The ability to multitask and remain calm under pressure.
• Proficiency in technology, including phones, computers, and mobile devices.
• Strength and stamina to interact with active pets of all sizes.
• A commitment to cleanliness, collaboration, and adaptability.
• Fear Free and HABRI certification (or a desire to become certified).

Responsibilities

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services.
• Welcome pets and their parents, ensuring smooth check-in.
• Handle calls and answer client inquiries professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards.
• Assist animals in receiving proper care.

Skills

Customer service

Interpersonal skills

Knowledge of animal behavior

Communication skills

Technology proficiency

Multitasking

Calm under pressure

Commitment to cleanliness

Collaboration

Adaptability

Education

Fear Free and HABRI certification or desire to become certified

Job description

A veterinary care provider is seeking a Care Coordinator in Philadelphia to enhance client experiences by managing schedules, providing information about services, and ensuring caring interactions with pets. Ideal candidates will have strong customer service skills, a passion for animals, and the ability to multitask effectively in a fast-paced environment. Benefits include competitive pay, flexible scheduling, and health insurance. Join a team dedicated to exceptional pet care!