Pet Care Coordinator: Front Desk & Client Experience

Heart + Paw; Philadelphia (Philadelphia County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401K retirement savings

Flexible scheduling

Team Pet Care Discounts

Generous PTO & paid holidays

Job summary

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) in Philadelphia to enhance client experiences across veterinary care, grooming, daycare, and boarding. You will welcome pets and parents, manage schedules, answer inquiries, and support a smooth check-in and checkout process.

The role emphasizes a warm client-centric approach, strong communication, multitasking, and tech-savvy behavior in a fast-paced, pet-loving environment.

Qualifications

• Warm, friendly demeanor with a client-centric mindset.
• Previous customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior and a passion for pets.
• Exceptional verbal and written communication skills.
• Ability to multitask and stay calm under pressure.
• Proficiency with phones, computers, and mobile devices.
• Stamina to work with active pets of all sizes.
• Commitment to cleanliness, collaboration, and adaptability.
• Interest in Fear Free and HABRI certification (or willingness to become certified).

Responsibilities

• Manage client schedules and document pet interactions.
• Provide information about veterinary services, grooming, daycare, boarding, and retail.
• Welcome pets and their parents, ensuring a smooth check-in.
• Handle calls, answer inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to a welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment.

Skills

Customer service

Interpersonal skills

Animal behavior knowledge

Written communication

Multitasking

Tech proficiency

Stamina with active pets

Cleanliness & collaboration

Fear Free HABRI cert interest

Tools

CRM software

Job description

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) in Philadelphia to enhance client experiences across veterinary care, grooming, daycare, and boarding. You will welcome pets and parents, manage schedules, answer inquiries, and support a smooth check-in and checkout process.

The role emphasizes a warm client-centric approach, strong communication, multitasking, and tech-savvy behavior in a fast-paced, pet-loving environment.