Care Coordinator for Pets - Flexible Hours & Perks

Heart + Paw; King of Prussia (PA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

State-of-the-art facility

Flexible scheduling

Generous paid time off

Company-paid holiday schedule

Team Pet Care Discounts

Health, Dental, and Vision insurance

401K retirement savings

Job summary

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) in King of Prussia, PA to deliver exceptional client service and support pet parents through every visit. You will manage schedules, explain services, and help ensure a smooth check-in in a fast-paced, pet-centered environment.

The role emphasizes compassionate communication, multi-tasking, and comfort with technology across phones and computers.

Qualifications

• Experience in customer service and client-facing roles.
• Strong communication, both verbal and written, with pet parents.

Responsibilities

• Manage client schedules and document pet interactions.
• Provide information about veterinary services, grooming, daycare, boarding, and retail.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Multitasking

Technology proficiency

Fear Free

HABRI

Job description

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) in King of Prussia, PA to deliver exceptional client service and support pet parents through every visit. You will manage schedules, explain services, and help ensure a smooth check-in in a fast-paced, pet-centered environment.

The role emphasizes compassionate communication, multi-tasking, and comfort with technology across phones and computers.