Pet Care Concierge & Client Experience Lead

Heart + Paw; Virginia; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay & advancement

State-of-the-art facility

Flexible scheduling

Team Pet Care Discounts

Health, Dental, Vision Insurance

401K retirement

Job summary

Heart + Paw in Virginia is hiring a Care Coordinator (Veterinary Receptionist) to be the friendly front line for clients and their pets, coordinating visits and guiding service choices. You will manage schedules, answer questions, process payments, and keep the reception area clean in a fast-paced, pet-centered environment.

A warm demeanor, strong communication, and comfort with technology are essential; Fear Free and HABRI certifications are a plus and growth opportunities abound.

Qualifications

• A warm and friendly demeanor with a client-centric mindset.
• Previous customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior and a passion for pets.
• Exceptional verbal and written communication skills.
• The ability to multitask and remain calm under pressure.
• Proficiency in technology, including phones, computers, and mobile devices.
• Strength and stamina to interact with active pets of all sizes.
• A commitment to cleanliness, collaboration, and adaptability.
• Fear Free and HABRI certification (or a desire to become certified).

Responsibilities

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Tech proficiency

Fear Free

HABRI cert

Pet handling

Job description

Heart + Paw in Virginia is hiring a Care Coordinator (Veterinary Receptionist) to be the friendly front line for clients and their pets, coordinating visits and guiding service choices. You will manage schedules, answer questions, process payments, and keep the reception area clean in a fast-paced, pet-centered environment.

A warm demeanor, strong communication, and comfort with technology are essential; Fear Free and HABRI certifications are a plus and growth opportunities abound.