Veterinary Front Desk Specialist: Client Care & Scheduling

Western-Veterinary-Partners-1; Philadelphia (Philadelphia County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Companion Pet Hospital in Philadelphia, PA is seeking a friendly Veterinary Receptionist to welcome clients, answer phones, schedule appointments, and guide patients through check-in and check-out. The role emphasizes compassionate service, accuracy, and teamwork in a fast-paced veterinary office.

The ideal candidate has 1+ year of customer service experience, veterinary front desk exposure preferred, and comfort with practice management software such as Pulse.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Prior veterinary receptionist or veterinary hospital experience strongly preferred
• Familiarity with veterinary terminology and fast-paced clinical setting
• Proficiency in multi-line phone handling and in-person client support
• Experience scheduling appointments and processing payments
• Ability to remain calm, professional and solution-oriented during busy periods

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and maintain financial records
• Provide essential information about services and care options

Skills

Customer service

Reception

Front desk

Phone management

Communication

Team player

Payment processing

Scheduling

Attention to detail

Tools

Pulse Veterinary Software

Job description

Companion Pet Hospital in Philadelphia, PA is seeking a friendly Veterinary Receptionist to welcome clients, answer phones, schedule appointments, and guide patients through check-in and check-out. The role emphasizes compassionate service, accuracy, and teamwork in a fast-paced veterinary office.

The ideal candidate has 1+ year of customer service experience, veterinary front desk exposure preferred, and comfort with practice management software such as Pulse.