Pet-Care Concierge: Welcoming VIP Pet Parents

Destination Pet LLC; Cleveland (OH); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC in Cleveland is seeking a friendly Customer Service Representative to greet pet parents, answer phones, and guide clients through our services. You’ll be the first face guests see and help convert inquiries into bookings while ensuring a warm, professional atmosphere for every visit.

As part of a national network of pet-care professionals, you’ll juggle multiple tasks, process payments, schedule appointments, and maintain accurate records.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome pet parents and their VIPs.
• Answer phones with a smile and multitask.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs with a personal touch.
• Handling cash, cards, and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escort pet guests to and from enclosures with care.
• Keeping the lobby clean, welcoming, and ready for first impressions.
• Jumping in to support other team members when needed.

Skills

Communication

Phone etiquette

Customer service

Education

High school diploma or equivalent

Tools

Multi-line phones

Computer systems

Job description

Destination Pet LLC in Cleveland is seeking a friendly Customer Service Representative to greet pet parents, answer phones, and guide clients through our services. You’ll be the first face guests see and help convert inquiries into bookings while ensuring a warm, professional atmosphere for every visit.

As part of a national network of pet-care professionals, you’ll juggle multiple tasks, process payments, schedule appointments, and maintain accurate records.