Pet Care Concierge & Scheduling Specialist

Destination Pet, LLC; New York (NY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay access

Job summary

Destination Pet LLC, headquartered in Irving, Texas, is seeking a polished Client Service Representative for North Shore Animal Hospital. You will welcome clients and patients, answer calls and emails, schedule appointments, and help maintain accurate records with warmth and professionalism.

You bring prior client service experience (vet/healthcare preferred), strong communication, and the ability to multitask in a fast-paced setting; we offer competitive pay, benefits, and opportunities for

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Client service experience

Communication skills

Multitasking

Professional demeanor

Tools

Practice management software

Job description

Destination Pet LLC, headquartered in Irving, Texas, is seeking a polished Client Service Representative for North Shore Animal Hospital. You will welcome clients and patients, answer calls and emails, schedule appointments, and help maintain accurate records with warmth and professionalism.

You bring prior client service experience (vet/healthcare preferred), strong communication, and the ability to multitask in a fast-paced setting; we offer competitive pay, benefits, and opportunities for