Pet Health Concierge & Client Services

VCA Animal Hospitals; Cape Coral (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The CSR will greet clients and their pets, answer phones, schedule exams, process payments, and guide care decisions with empathy and professionalism.

Responsibilities include managing records, supporting clinical staff, and ensuring a clean, welcoming lobby. We offer competitive pay, benefits, paid time off, and employee pet discounts in a collaborative hospital environment.

Qualifications

• Experience in a fast-paced client-facing role.
• Excellent verbal and written communication skills.
• Ability to educate clients on pet care basics.

Responsibilities

• Greet visitors and their pets and guide them to exam rooms.
• Answer telephones and schedule appointments.
• Process payments and explain fees to clients.
• Present and recommend products and services.
• Manage medical records and correspondence.
• Maintain a neat, clean hospital lobby and assist staff as needed.

Skills

Customer service

Communication

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The CSR will greet clients and their pets, answer phones, schedule exams, process payments, and guide care decisions with empathy and professionalism.

Responsibilities include managing records, supporting clinical staff, and ensuring a clean, welcoming lobby. We offer competitive pay, benefits, paid time off, and employee pet discounts in a collaborative hospital environment.