VIP Pet-Parent Concierge | Customer Service Rep

Destination Pet, LLC; Irving (TX); Hybrid; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay access

Job summary

Destination Pet LLC in Irving, TX is seeking a friendly Customer Service Representative to greet pet parents and manage daily guest flow. You will answer phones, guide clients through our services, and help keep vaccination records up to date.

The role requires standing, some lifting, and weekend/evening availability. Prior retail or customer service experience helps, as does a comfort with pets and people. Competitive pay and benefits offered.

Qualifications

• Experience in customer service or retail is preferred.
• Excellent communication skills, both verbal and written.
• Able to handle multi-line phones and computer systems.
• Bilingual abilities with preferred English/Spanish.

Responsibilities

• Welcome pet parents and their pets like guests at a 5-star resort.
• Answer phones with a friendly, professional tone.
• Tour new clients through the facility and explain services.
• Ensure vaccination records are up to date for safety.
• Manage check-ins and check-outs with care and efficiency.
• Handle cash, cards, and balance the end-of-day drawer.
• Respond to complaints with patience and professionalism.
• Escort guests to and from enclosures with care.
• Keep the lobby clean and welcoming for first impressions.
• Support other team members as needed.
• Perform other duties as assigned.

Skills

Customer service

Phone support

Multitasking

Bilingual preferred

Education

High school diploma or equivalent

Tools

Computer systems

POS systems

Job description

Destination Pet LLC in Irving, TX is seeking a friendly Customer Service Representative to greet pet parents and manage daily guest flow. You will answer phones, guide clients through our services, and help keep vaccination records up to date.

The role requires standing, some lifting, and weekend/evening availability. Prior retail or customer service experience helps, as does a comfort with pets and people. Competitive pay and benefits offered.