Pet Health Concierge & Front Desk Coordinator

Southport Animal Hospital, LLC; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement plan

Employee Assistance Program (EAP)

Teladoc access

Pet care discount

Job summary

Mission Pet Health is seeking a friendly receptionist to join our networked veterinary team in North Carolina. You will manage a multi-line phone system, greet clients warmly, and help coordinate appointments and medical records to ensure smooth hospital operation.

Ideal candidates bring strong customer service and communication skills, superb organization, and the ability to balance empathy with efficiency.

Qualifications

• Customer service mindset and love for animals.
• Excellent communication under pressure.
• Strong organizational and multitasking abilities.
• Team-oriented with ability to work independently when needed.
• Vet software experience preferred; some weekend/holiday availability.

Responsibilities

• Manage a multi-line phone system and greet clients.
• Maintain accurate medical records and appointment scheduling.
• Handle financial transactions and patient check-ins/outs.
• Educate clients on services and preventative care.
• Provide a compassionate, supportive front-desk presence.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Mission Pet Health is seeking a friendly receptionist to join our networked veterinary team in North Carolina. You will manage a multi-line phone system, greet clients warmly, and help coordinate appointments and medical records to ensure smooth hospital operation.

Ideal candidates bring strong customer service and communication skills, superb organization, and the ability to balance empathy with efficiency.