Pet Care Client Experience Specialist

Destination Pet, LLC; Westminster (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted Pet Insurance

DailyPay

Job summary

Destination Pet LLC seeks a Customer Service Representative at Church Ranch Veterinary Center to welcome clients and patients with warmth and professionalism. The role handles calls, emails, scheduling, and records while supporting veterinarians and staff in a fast-paced hospital setting.

Ideal candidates have client service experience in veterinary or healthcare, strong communication and organization, and a compassionate approach to pets and their families.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.

Skills

Client service

Communication

Interpersonal skills

Organizational skills

Multitasking

Computer proficiency

Tools

Practice management software

Job description

Destination Pet LLC seeks a Customer Service Representative at Church Ranch Veterinary Center to welcome clients and patients with warmth and professionalism. The role handles calls, emails, scheduling, and records while supporting veterinarians and staff in a fast-paced hospital setting.

Ideal candidates have client service experience in veterinary or healthcare, strong communication and organization, and a compassionate approach to pets and their families.