Pet Care Concierge & CSR — Flexible Evenings & Weekends

Lakefield Veterinary Group; Katy (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative (CSR) to actively recruit new clients and promote hospital services within a busy animal hospital in Texas. You will schedule visits, manage client flow, and support the veterinary team to deliver timely, compassionate care.

The ideal candidate has 2+ years in veterinary medicine, strong communication, basic medical terminology knowledge, and proficiency with common software.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in veterinary medicine.
• Experience in a medical facility desired.

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, Fun.
• Promote hospital services and products to existing and prospective customers.
• Welcome clients and pets and educate on preventative care and pet health needs.
• Enter pet history and services in the practice management software.
• Direct client and pet flow to ensure superior care and productivity.

Skills

Customer service

Medical terminology

Office software

Communication

Time management

Education

High School Diploma or GED

Tools

Practice management software

Job description

Lakefield Veterinary Group is seeking a Customer Service Representative (CSR) to actively recruit new clients and promote hospital services within a busy animal hospital in Texas. You will schedule visits, manage client flow, and support the veterinary team to deliver timely, compassionate care.

The ideal candidate has 2+ years in veterinary medicine, strong communication, basic medical terminology knowledge, and proficiency with common software.