Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC; New York (NY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay access

Job summary

Destination Pet LLC, headquartered in Irving, Texas, is seeking a polished Client Service Representative for North Shore Animal Hospital. You will welcome clients and patients, answer calls and emails, schedule appointments, and help maintain accurate records with warmth and professionalism.

You bring prior client service experience (vet/healthcare preferred), strong communication, and the ability to multitask in a fast-paced setting; we offer competitive pay, benefits, and opportunities for

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Client service experience

Communication skills

Multitasking

Professional demeanor

Tools

Practice management software

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital. We’re currently sniffing out our next Customer Service Representative at North Shore Animal Hospital. At North Shore Animal Hospital, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient.

Perks & Pay

• Telehealth, 401k and Pet Insurance
• Pay starts at $18.00 - $20.00/hour DOE
• Access your earned wages anytime with DailyPay

Reporting To

• General Manager

What You Bring to the Table

• Previous experience in a client service role (veterinary or healthcare preferred)
• Exceptional communication, interpersonal, and organizational skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers and, ideally, practice management software
• A professional appearance and demeanor, with genuine compassion for pets and their owners

What You'll Be Doing

• Welcome clients and patients with warmth, professionalism, and empathy
• Answer phone calls and emails promptly while providing accurate information
• Manage appointment scheduling and maintain efficient client flow
• Process payments and maintain precise client and patient records
• Collaborate closely with veterinarians and medical staff to support patient care
• Handle client concerns with discretion, understanding, and problem-solving skills
• Uphold our hospital’s standards for client confidentiality and service excellence
• Other duties as assigned

Why Join North Shore Animal Hospital

• A refined, team-oriented environment dedicated to client satisfaction and patient care
• Competitive compensation and comprehensive benefits
• Opportunities for professional development and continuing education
• Employee discounts for veterinary services and products

Availability

• Must be available Tuesdays, Saturdays and Sundays.

Equal Opportunity Employer

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion.

About Destination Pet

Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.