Pet Care Concierge, Guest Experience Specialist

Destination Pet, LLC; Columbus (OH); Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

Telehealth

401(k)

Pet Insurance

Tips

Job summary

Destination Pet LLC is hiring a Customer Service Representative at our Columbus location. You’ll greet pet parents, answer calls, and guide clients through our services while maintaining a welcoming, pet-friendly atmosphere.

The role requires flexibility to work evenings, weekends, and holidays, along with the ability to handle occasional busy moments with grace. You should have 1+ year of customer service experience, solid communication skills, and comfort with computer systems and POS.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Excellent communication and phone skills.

Responsibilities

• Welcoming pet parents and their furry VIPs with warmth and professionalism.
• Answering phones and multi-tasking with a friendly voice.
• Touring new clients through the facility and promoting services to keep tails wagging.
• Ensuring up-to-date vaccinations are on file for safety.
• Managing check-ins and check-outs with efficiency and a personal touch.

Skills

Customer service

Communication

Multi-line phones

Problem solving

People-person

Education

High school diploma or equivalent

Tools

CRM systems

Phone systems

POS (point-of-sale)

Job description

Destination Pet LLC is hiring a Customer Service Representative at our Columbus location. You’ll greet pet parents, answer calls, and guide clients through our services while maintaining a welcoming, pet-friendly atmosphere.

The role requires flexibility to work evenings, weekends, and holidays, along with the ability to handle occasional busy moments with grace. You should have 1+ year of customer service experience, solid communication skills, and comfort with computer systems and POS.